Instruction: What to do if you cannot log in to the B2B portal? Don't worry — access to your partner prices and orders can be restored in a few minutes. To do this, follow these steps: Step 1. Check data entry accuracy. Before changing your password, make sure that: • You are entering the exact email address provided during company registration. • Caps Lock is turned off. • The correct keyboard layout/language is selected. • There are no extra spaces in the login or password fields (especially if you are copying data from an email). Step 2. Self-service password recovery. If you have forgotten your password or the system still shows an "Incorrect password" error: 1. On the login page, click the "Forgot Password" button. 2. Enter your work email address used during registration and linked to your personal account. 3. Check your email (including the "Spam" folder) — you will receive a link to create a new password. 4. Follow the link and enter a new secure password. Step 3. Check other causes. If the login and password are correct but access is blocked, there may be several reasons: • Technical maintenance: Try refreshing the page or using a different browser (Chrome or Edge recommended). Sometimes the browser stores outdated info, causing the page to "freeze." To clear the cache, press Ctrl + F5 to fully refresh the login page and try again. • Company data update: If your company has changed its details or terms of cooperation, access may be temporarily restricted for verification by a manager. In this case, please contact your personal manager for the fastest restoration of access. Important‼️ For your business security, never share your personal B2B account login and password with third parties! If an employee who had access has left the company, please notify us immediately to change the password.

If the catalog number is missing, provide as much information as possible about the combine (model, year of manufacture, and, most importantly, the serial (VIN) number), take high-quality photographs of the part itself, its mounting assembly, and adjacent components, indicate precise dimensions (diameter, length, number of teeth), and, if possible, describe the function of the part and the assembly in which it is installed. An experienced manager will be able to identify it based on this information.

The most demanded parts are those subjected to high wear and load: components of the cutting unit (knives, fingers, segments), drive belts and chains, bearings (especially on shafts and drums), and elements of the threshing drum and concave.